Shipping & Returns Policy


Shipping

All orders are shipped via Canada Post. For our Free & Standard Shipping options, no tracking information is provided. However, tracking is available with our Expedited Shipping option!

Depending on your location (i.e. proximity to Toronto, Ontario, Canada), here are the estimated delivery dates from the date of fulfilment. We do our very best to fulfill orders within 48 - 72 hours, but we're only human (and one person!).

Canada:

      • Free & Standard Shipping: 2 - 7 business days*
      • Expedited Shipping: 1- 2 business days*

USA:

      • Free & Standard Shipping: 7 - 10 business days*
      • Expedited Shipping: 6 business days*

*Please note that this delivery timing is not guaranteed by Ponytail Mail, but it's what Canada Post is promising us!

Standard Orders - Canada

Shipping options for standard (non-subscription) orders:

      • FREE for orders over $15!* (Free Shipping)
      • $2.50 for orders under $15* (Standard Shipping)
      • $10 Expedited Shipping upgrade available!

*Subtotal, before discounts or taxes.

Standard Orders - USA

Shipping options for standard (non-subscription) orders:

      • $7 Flat Rate (Standard Shipping)
      • $10 Flat Rate (Standard Shipping) - for oversized orders
      • $20 Expedited Shipping upgrade available!

Subscriptions - Canada & USA

Shipping options for The Starter, The Splurge & The Squad

      • FREE for all options! Heck yes!* (Free Shipping)
      • $10/$20 Expedited Shipping upgrade available for first month's subscription

*Note that if you're using a coupon code for a one month's subscription of "The Starter," shipping to Canada, this won't make the free shipping minimum. Sorry!

**Double check that you have selected the appropriate shipping destination (Canada or USA) when adding to your cart - any orders with a US shipping address with the "Canada" option selected will be assessed an additional shipping subsidy of $5 per month, to be paid separately and prior to any shipments.

Taxes & Duties

All Canadian orders will be assessed their local (Provincial/Territorial) sales tax upon checkout. For all USA orders, taxes and duties are the responsibility of the buyer and may be assessed and due upon delivery. Ponytail Mail is unable to provide duty estimates at this time.

Order Processing

Subscriptions & Standard Orders

All orders (subscription or not!) will be fulfilled and shipped within 48 - 72 hours, sometimes even sooner! Keep in mind that we can only ship on weekdays, when the post office is open. We'll email you when your package has shipped, with tracking information (if applicable).

Return Policy

For sanitary reasons, all hair ties & headbands are final sale.

However, if you aren't completely satisfied with your purchase, or your package is damaged in transit, please let us know by email at hello@ponytailmail.ca within 30 days of shipment (as noted on the package) and we'll be sure to help.