20% off with code STAYHOME + 10% of sales to Food Banks Canada

Shipping & Returns Policy


Please note that due to the COVID-19 pandemic, Canada Post is no longer guaranteeing delivery dates. There may be delays in your order transit. 

All orders are shipped via Canada Post. For our Free & Standard Shipping options, no tracking information is provided. However, tracking is available with any of the live-rate Canada Post shipping options (Expedited Parcel, Priority & Xpresspost).

Depending on your location (i.e. proximity to Toronto, Ontario, Canada), here are the estimated delivery dates from the date of fulfilment. We do our very best to fulfill orders within 1 - 2 business days, but we're only human (and one person!). 


    • Free & Standard Shipping: 3 - 10 business days*
    • Expedited Parcel, Priority & Xpresspost: varies based on shipping address, will show at checkout.


      • Free & Standard Shipping: 7 - 10 business days*

      *Please note that this delivery timing is not guaranteed by Ponytail Mail, but it's what Canada Post is promising us! 

      Standard Orders - Canada

      Shipping options for standard (non-subscription) orders:

        • FREE for orders over $20!* (Free Shipping)
        • $3.00 for orders under $20* (Standard Shipping)
        • Tracked Shipping upgrades available, pricing provided at checkout.

        *Subtotal, before discounts or taxes.

        Standard Orders - USA

        Shipping options for standard (non-subscription) orders:

          • $8 Flat Rate (Standard Shipping)

          Subscriptions - Canada & USA

          Shipping options for The Starter, The Splurge & The Squad

            • FREE for all options over $20! Heck yes! (Free Shipping)

            *Double check that you have selected the appropriate shipping destination (Canada or USA) when adding to your cart - any orders with a US shipping address with the "Canada" option selected will be assessed an additional shipping subsidy of $6 per month, to be paid separately and prior to any shipments.

            Taxes & Duties

            All Canadian orders will be assessed their local (Provincial/Territorial) sales tax upon checkout. For all USA orders, taxes and duties are the responsibility of the buyer and may be assessed and due upon delivery. Ponytail Mail is unable to provide duty estimates at this time.

            Order Processing

            Subscriptions & Standard Orders

            All orders (subscription or not!) will be fulfilled and shipped within 1 - 2 business days. Keep in mind that we can only ship on weekdays, when the post office is open. We'll email you when your package has shipped, with tracking information (if applicable).

            Return Policy

            Please note that all sales are final, no refunds or exchanges.

            However, if you aren't completely satisfied with your purchase, please let us know by email at hello@ponytailmail.ca within 30 days of shipment and we'll be sure to help.