We're BACK! 15% off the entire shop + 15% to Food Banks Canada until Saturday.

Shipping & Returns Policy


Shipping

Please note that due to the COVID-19 pandemic, Canada Post and USPS are no longer guaranteeing delivery dates. Please expect shipping delays. Thank you for your patience!


All orders are shipped via Canada Post or USPS. For our Free & Standard Shipping options, no tracking information is provided. All orders including masks ship via Canada Post Expedited Parcel or USPS First Class Package, with tracking. You can also select tracked shipping options for hair tie orders.

Depending on your location these are the estimated delivery dates from the date of fulfilment. We do our very best to fulfill orders within 1 - 2 business days, but we're only human (and one person!). 

Canada:

    • FREE for hair product orders over $30! (Free Shipping)
      • 7 - 14 business days*
      • No tracking number
    • $3 for hair product orders under $30 (Standard Shipping)
      • 7 - 14 business days*
      • No tracking number
    • $15 for tracked shipping (Expedited Parcel):
      • 2 - 10 business days*
      • Canada Post tracking number provided
      • Required for all mask orders, optional for hair product orders

    USA:

      • $6 flat rate for all hair product and mask orders (USPS First Class Package)
        • 2 - 4 business days*
        • Tracking number provided

      *Please note that this delivery timing is not guaranteed by Ponytail Mail, but it's what Canada Post / USPS is promising us! 

        Taxes & Duties

        All Canadian orders will be assessed their local (Provincial/Territorial) sales tax upon checkout. For all USA orders, taxes and duties are the responsibility of the buyer and may be assessed and due upon delivery. Ponytail Mail is unable to provide duty estimates at this time.

        Order Processing

        All orders will be fulfilled and shipped within 1 - 2 business days. Keep in mind that we can only ship on weekdays, when the post office is open. We'll email you when your package has shipped, with tracking information (if applicable).

        Return Policy

        Please note that all sales are final, no refunds or exchanges.

        However, if you aren't completely satisfied with your purchase, please let us know by email at hello@ponytailmail.ca within 30 days of shipment and we'll be sure to help.