Shipping & Returns Policy


Please note that due to the COVID-19 pandemic, Canada Post is no longer guaranteeing delivery dates. Please expect shipping delays. Thank you for your patience!

All orders are shipped via Canada Post. For our Free & Standard Shipping options, no tracking information is provided. However, tracking is available with any of the live-rate Canada Post shipping options (Expedited Parcel, Priority & Xpresspost). All orders including masks ship via Canada Post Expedited Parcel, with tracking.

Depending on your location these are the estimated delivery dates from the date of fulfilment. We do our very best to fulfill orders within 1 - 2 business days, but we're only human (and one person!). 


    • FREE for hair product orders over $20! (Free Shipping)
      • 7 - 14 business days*
      • No tracking number
    • $3.00 for hair product orders under $20 (Standard Shipping)
      • 7 - 14 business days*
      • No tracking number
    • Tracked shipping (Expedited Parcel, Priority & Xpresspost):
      • Price and timing varies based on option selected and shipping address, options available at checkout.
      • Tracking number provided
    • $12 flat rate for all mask orders (Tracked Shipping via Expedited Parcel)
      • 2 - 10 business days*
      • Tracking number provided


    • $12 flat rate for all hair product orders (Standard Shipping)
      • 10 - 14 business days*
      • Tracking number provided
    • $15 flat rate for all mask orders (Standard Shipping)
      • 10 - 14 business days*
      • Tracking number provided

*Please note that this delivery timing is not guaranteed by Ponytail Mail, but it's what Canada Post is promising us! 

    Taxes & Duties

    All Canadian orders will be assessed their local (Provincial/Territorial) sales tax upon checkout. For all USA orders, taxes and duties are the responsibility of the buyer and may be assessed and due upon delivery. Ponytail Mail is unable to provide duty estimates at this time.

    Order Processing

    All orders will be fulfilled and shipped within 1 - 2 business days. Keep in mind that we can only ship on weekdays, when the post office is open. We'll email you when your package has shipped, with tracking information (if applicable).

    Return Policy

    Please note that all sales are final, no refunds or exchanges.

    However, if you aren't completely satisfied with your purchase, please let us know by email at within 30 days of shipment and we'll be sure to help.