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Frequently Asked Questions

So you've got questions - hopefully we've got the answers. If not, just ask at hello@ponytailmail.ca!


When will I receive my order?

Learn more about our shipping policy here.

Where do you ship?

Anywhere in Canada and the United States, via Canada Post! We're keeping it local, for now! See here for more information about our shipping options and rates. We are happy to ship internationally, you'll just have to send us an email so we can give you a quote!

Can I use more than one discount code?

Unfortunately, this isn't the place to channel your #extremecouponing - only one discount code per transaction.

Are your prices in CAD or USD?

Canadian! For our American friends, this means that our hair ties are even more affordable than you think, and well worth the additional shipping charge :)

About Our Hair Ties

What exactly are these made of?

Fold over elastic that is 5/8 inches wide (and latex free!), plus flexible, non-toxic fabric glue! And love. Lots of love.

Who is Ponytail Mail?

A little crafter from Toronto, Ontario, Canada, named Jackie. Learn about her story here.

Will these actually hold my hair up? My hair is really thick!

Yes! Ponytail Mail was born after Jackie experienced years of frustration and trying just about everything under the sun - either the rubber part wasn’t grippy enough, they snapped, or she needed 5 of them to hold up a dance competition-worth high ponytail. She finally turned to making her own, and the rest is history!

How do I take care of my hair ties?

Firstly, keep track of them as best you can! While they are in your possession, try to keep them out of water - the elastic itself will dry (just remove from your hair or wrist and lay flat to dry), but over time the sealed edge will wear out. Also - watch out for velcro! That stuff will snag your little hair tie babies... no fun! :(

However, by the time it stretches out... it will probably have disappeared already! Honestly, there's a hair tie monster out there... the sock monster's cousin? If not, there's a ton of ways to reuse them. We're working on a blog post to share our favourite re-uses!

How true are the colours shown?

Just about as true as we could possibly get - all of our product shots were done with natural light, and enhanced to achieve the most accurate colour possible.

Do you do custom orders? I'd love to use these for party favours/bridesmaids gifts!

Of course! We love putting together custom orders. We can do custom packaging, embellishments (crystals, pendants, beads, etc), and more! Give us a shout to start the process. 

How about fundraising initiatives? I would love to sell these to raise money for my team/organization.

We do that too! Check out our fundraising page, here.

And do cats really like these hair ties?

Yes, cats like everything that you want to keep sacred and safe. That's one of the laws of physics, right?