Our Story


Meet Jackie.

Meet Jackie.

As a competitive dancer, Jackie knew her way around that aisle at the drugstore. The one where she would survey the many options available, shake her head, and pick them up anyway.
Hair ties.
It wasn't that she had anything against them, per se. It was that they had something against her and her hair. The struggle was definitely real.
If it wasn't holding, it was snapping (right before ballet class, yay...). If it wasn't tired or worn out, it was dangling on her wrist like a sad, abandoned piece of string. Or, better yet - the rubber piece intertwined or affixed to the inside, intended to hold one's hair... mysteriously vanishing after the third use.
There had to be a better way. When Jackie discovered some fold over elastic in her mom's sewing kit, all it took was a quick cut and a knot - Ponytail Mail was born!
The squad at Ponytail Mail is committed to bringing the highest quality hair ties to the Canadians' doorsteps. Each and every Ponytail Mail hair tie is handcrafted with love in Toronto, Ontario (yes, by Jackie). And by squad, it's really just Jackie, some very kind friends, and her cat. For now.
In her spare time, Jackie chases squirrels and crochets. She sometimes goes by Jacklyn, it just depends on the day. You can check out her personal website here.
For the full, unabridged background story, check out this blog post.

Also - a quick shout out to the very special person who was the catalyst for this business, giving us the name Ponytail Mail...

Maddie Hewson - for being a constant source of inspiration, motivation, and the occasional (and very necessary) kick in the behind. Maddie is an incredibly talented multi-disciplinary designer (and no I'm not just saying that because we are friends). Seriously, check out her work!